Here at 5.4 we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs.
How we collect the information
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person (including agents or contractors to 5.4 such as delivery drivers). At no time does 5.4 collect any information from our customers other than that information that our customers voluntarily give to us.
The information we collect and how we use it
When you purchase products from 5.4 we may need to collect some or all of the following details:-
In order to fulfil your purchases:
- Full name and address
- Contact telephone number/s
- Delivery instructions
- Payment details such as credit card information
- Email address
- How you heard of 5.4
If you seek advice on tailoring a meal plan:
- Date of birth
- Height and weight
- Your meal plan or goals, your exercise regime
- Any feedback relating to your use of the 5.4 meal plan
Aside from using this information to fulfil your purchase request, we may also use it to occasionally notify you about new products, promotions, and relevant information which we think you will find valuable. You have the option to decide how you receive these types of communications (for example by mail, email or telephone). You also have the option not to receive these types of communications. For more information please refer to our "Choice & Opt-out" section below.
From time to time we may also request information via market research, surveys or contests. Your participation in any of these is optional. The information is collected in order to continually improve the services we offer you. In most cases the information you supply will be used on an aggregated basis only.
Disclosure of personal information to third parties
We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than for the above, we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.
Choice & Opt-out
You may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials. To change your preferences simply write to us, phone us or email us at firstname.lastname@example.org
Access to and correction of information
You may request access to, or have corrections made to, the personal information we hold about you simply by writing to us, phoning us or emailing us at email@example.com.
Online information: Cookies & IP Address
When you click something on our website, you give us the address of your computer (the IP address) so our website can deliver the new page to you. We do log which pages are displayed to which IP addresses so we can tell what pages on our site are used as part of a visit, and so we can troubleshoot problems. There is no personal identifiable information collected in our log files. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals while you are merely viewing our website.
If you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.
The 5.4 web site takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and when purchasing from 5.4 your financial details are passed through a secure server using the industry standard SSL (secure sockets layer) encryption technology.