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FREQUENTLY ASKED QUESTIONS
Here's some questions we frequently get asked. If you don't find the answer you're after, please contact us on 1300 343 656 and we'll get back to you promptly.
|Areas:||Order before:||Delivery day:||Payment taken:|
|Melbourne, Geelong, Bendigo & Ballarat||Sunday Midnight (12am)||Thursday (2am-5am & 8am- 6pm)||Monday 8am|
|Sydney and surrounding suburbs||Monday Midnight (12am)||Thursday (8am- 6pm)||Tuesday 8am|
|Newcastle, Wollongong, Central Coast & Southern Highlands||Monday Midnight (12am)||Saturday (12am - 7am)||Tuesday 8am|
|Canberra and surrounding suburbs||Monday Midnight (12am)||Saturday (12am - 7am)||Tuesday 8am|
|Rockhampton and Gladstone||Monday Midnight (12am)||Thursday (8am- 6pm)||Tuesday 8am|
|Mackay and surrounding suburbs||Monday Midnight (12am)||Friday (8am-6pm)||Tuesday 8am|
|Townsville and surrounding suburbs||Monday Midnight (12am)||Friday (8am-6pm)||Tuesday 8am|
|Darwin and surrounding suburbs||Tuesday Midnight (12am)||Friday (3pm-9pm)||Wednesday 8am|
|Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba||Tuesday Midnight (12am)||Thursday (8am- 6pm)||Wednesday 8am|
|Perth and surrounding suburbs||Wednesday Midnight (12am)||Saturday (2pm - 9pm)||Thursday 8am|
Our meals are designed and cooked with the highest quality ingredients. In some cases, components of meals include lactose, soy, gluten, nuts and potential other allergens. With this in mind, we do not use any seafood and use only free range/hormone free chicken.
Meals are cooked and prepared by qualified chefs and catering staff within a fully certified kitchen.
Meals are blast chilled, sealed frozen and delivered. Cooking is therefore not necessary, just reheating.
Meals should be stored in a freezer (please check expiry date).
Meals can be kept up to 12 months frozen please check expiry date however, as meal plans are designed and delivered weekly.
If you don’t have a microwave, we recommend that meals be taken out of the freezer a day in advance, and left in the fridge to defrost. You can then place the meal contents in an oven proof dish and reheat in the oven. Be sure to remove all packaging.
Meals do not require any condiments or other ingredients. We try our best to keep all meals clean and low in excess sauce/sodium/sugar/fats.
Active Meals can be eaten whilst pregnant and breastfeeding, however our Low Carb Plans are not recommended. ALWAYS consult your physician or current doctor before undertaking any program or supplementation.
At FivePointFour we try to make meals specific to your lifestyle and detailed goals. Try to consume all meals to reach goals more effectively.
Yes, meal plans are designed to help you reach your goals. It’s not unrealistic to expect you to eat 4 times a day.
We have no lock in contracts. Orders can be cancelled or put on hold anytime up to Friday 3pm the week prior to your next scheduled payment, please email firstname.lastname@example.org
Food couriers will deliver all meals to the address listed on Thursdays (metro areas). If meals are not delivered for any reason please email us at email@example.com. **Please wait until after 6pm, as sometimes meals can arrive between 5-6pm
The food is delivered in a health certified polystyrene container, complete with ice packs to ensure meals are always frozen and can be left in a shaded spot for up to 8 hours. You can specify a secure area where you would like your delivery to be left when you place your order.
Should your meals arrive DEFROSTED please report this to us immediately. Do not eat these meals.
Meals should be stored away in your freezer no later than 7pm on delivery day. Keep frozen - store at or below -18ºC for up to 3 months (please make note of the expiry date on your meals). If thawed, keep refrigerated below 4ºC for no longer than 2 days.
You can also use ZipPay to order meals straight away and pay later, with no interest!
We require at least one week's formal notice for cancellations as we cook your meals one week in advance. In order to keep our food waste print down, we cook to exact numbers so we ask that you receive the one final box of meals we have cooked for you as your last order. Please let us know by Friday, 3pm, the week prior to your last delivery. Once you’re signed up, meals will arrive based on your nominated plan (weekly or fortnightly). If you wish to cease your meal delivery, you must cancel your plan via the termination policy guidelines.
We are designed to be an ongoing wellness program; therefore, payments and weekly meal (or fortnightly based on your meal plan preference) deliveries process automatically until cancellation or suspension of account is made by you. Please note, your first payment will be made the Tuesday following your order confirmation.
Ezidebit will process your payment again at 2pm the following day. If this dishonours again 5.4 admin staff will be in touch via phone 1300 343 656 or firstname.lastname@example.org. If there is no response your meals will be put on hold until we hear from you. Ezidebit processes all transactions week to week. Please ensure that there is sufficient funds in your nominated account as Ezidebit will incur a daily charge of $9.90 if payments are declined.
Please Note: FivePointFour does not receive this fee as Ezidebit is responsible for payments.