FREQUENTLY ASKED QUESTIONS

Here's some questions we frequently get asked. If you don't find the answer you're after, please contact us on 1300 343 656 and we'll get back to you promptly.

GENERAL

You can make changes to your order right up until the cut off time for your delivery area.

The cut off is based on Australian Eastern Daylight Time.

Please see below for your cut off days and times.

New South Wales
Sydney and surrounding suburbs Monday Midnight (12am)
Newcastle, Wollongong, Central Coast & Southern Highlands Monday Midnight (12am)
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Tuesday Midnight (12am)
Rockhampton and Gladstone Monday Midnight (12am)
Mackay and surrounding suburbs Monday Midnight (12am)
Townsville and surrounding suburbs Monday Midnight (12am)
Victoria
Melbourne, Geelong, Bendigo & Ballarat Sunday Midnight (12am)
Western Australia
Perth and surrounding suburbs Wednesday Midnight (12am)
Australian Capital Territory
Canberra and surrounding suburbs Monday Midnight (12am)
New South Wales
Sydney and surrounding suburbs Monday Midnight (12am)
Newcastle, Wollongong, Central Coast & Southern Highlands Monday Midnight (12am)
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Tuesday Midnight (12am)
Rockhampton and Gladstone Monday Midnight (12am)
Mackay and surrounding suburbs Monday Midnight (12am)
Townsville and surrounding suburbs Monday Midnight (12am)
Victoria
Melbourne, Geelong, Bendigo & Ballarat Sunday Midnight (12am)
Western Australia
Perth and surrounding suburbs Wednesday Midnight (12am)
Australian Capital Territory
Canberra and surrounding suburbs Monday Midnight (12am)
Black Food Container: Reuse for storing small things like pins, nails etc or recycle in your household recycle bin. 

Meal Cardboard Sleeve: Put it in for recycling in your household recycle bin.

Outer Cardboard Pack: Reuse for storage or flatten and place in your household recycle bin.

Silver Cool Cover: Reuse the cool cover for craft, children's project or as a protective, insulating packaging material. The cool cover can also be deposited at any one of the 1700 soft plastics recycling collection points located at Coles and Woolworths supermarkets across Australia.

Ice Pack: Reuse as ice packs. If you don’t wish to reuse, once they are at room temperature, snip a corner, tip the liquid into your garden and then dispose off the cover at any one of the 1700 soft plastics recycling collection points located at Coles and Woolworths supermarkets across Australia.

Here is a link for Soft Plastic Collection Centre closest to youhttp://www.redcycle.net.au/where-to-redcycle/
Yes, it is a little effort, but did you know that the deposited materials at the collection centres are recycled and made into outdoor furniture, decking, bollards and signage as well as builders’ film, garbage bags, mattress bags and other packaging products?

Our meals are designed and cooked with the highest quality ingredients. In some cases, components of meals include lactose, soy, gluten, nuts and potential other allergens. With this in mind, we do not use any seafood and use only free range/hormone free beef & chicken. If you have any queries about ingredients used in our meals please contact our team on 1300 343 656 or email admin@fivepointfour.com.au 

PREPARATION

Meals are cooked and prepared by qualified chefs and catering staff within a fully certified kitchen.

Meals are blast chilled, sealed frozen and delivered. Cooking is therefore not necessary, just reheating.

Meals should be stored in a freezer (please check expiry date).

The expiry date is your best friend! Our meals can be kept for up to 12 months in the freezer, however our meal plans are prepared and delivered weekly, so the expiry date is the best way to be sure.

If you don’t have a microwave, don’t stress! You can take your meals out of the freezer a day in advance and leave them in the fridge to defrost.  

Place the meal contents in an oven proof dish and reheat in the oven - be sure to remove all packaging. Heating times vary for each meal, it is best to warm at a low heat approx. 140-150 degrees and heat for 4-5 minutes then check. 

Meals do not require any condiments or other ingredients. We try our best to keep all meals clean and low in excess sauce/sodium/sugar/fats.

HEALTHY EATING

We have many pregnant and breastfeeding women on our programs. We recommend our ‘Active’ plan whilst pregnant or breastfeeding because they include carbs. However, it is important to always consult your physician or current doctor before undertaking any program or supplementation. 
Alcohol is a personal choice and we understand the temptation. With this is mind we recommend you cut down or cut out alcohol use during the program, as well as soft drinks.

At FivePointFour we try to make meals specific to your lifestyle and detailed goals. Try to consume all meals to reach goals more effectively.

Yes, meal plans are designed to help you reach your goals. It’s not unrealistic to expect you to eat 4 times a day.

DELIVERY

You’re completely free – woop woop! We have absolutely no lock in contracts and you can choose your frequency of meals. Orders can be cancelled or put on hold anytime up until midnight Sunday the week prior to your next scheduled payment. If you have any cancellation queries, please email admin@fivepointfour.com.au 
New South Wales
Sydney and surrounding suburbs Thursday (8am- 6pm)
Newcastle, Wollongong, Central Coast & Southern Highlands Saturday (12am - 7am)
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Thursday (8am- 6pm)
Rockhampton and Gladstone Thursday (8am- 6pm)
Mackay and surrounding suburbs Friday (8am-6pm)
Townsville and surrounding suburbs Friday (8am-6pm)
Victoria
Melbourne, Geelong, Bendigo & Ballarat Thursday (8am- 6pm)
Western Australia
Perth and surrounding suburbs Saturday (2pm - 9pm)
Australian Capital Territory
Canberra and surrounding suburbs Saturday (12am - 7am)

Food couriers will deliver all meals to the address listed on your nominated delivery day. If meals are not delivered please email us at admin@fivepointfour.com.au 

*Please be patient and wait until after 6pm, as sometimes meals can arrive between 5-6pm! 

The meals are delivered in a fully recyclable cardboard outer carton, complete with insulation and ice packs to ensure meals are kept frozen. These can be safely left in a shaded spot for up to 8 hours. Feel free to specify a secure area where you would like your delivery to be left when you place an order. 

Should your meals arrive DEFROSTED please report this to us immediately. Do not eat these meals.  
Meals should be stored away in the freezer within a 6-8-hour window from time of delivery. Keep frozen – store at or below -18ºCIf thawed, keep refrigerated below 4ºC for no longer then 48 hours.

PAYMENT

You can pay for meals with VISA, Master Card, AMEX debit/credit cards or via PayPal. Please be assured that all payments are processed via a secure and verified system called BrainTree. 

A minimal processing charge of 1.8% for all credit cards and 3.8% for AMEX cards will be applicable. 

Please note there are no processing fees for payments paid via PayPal. 

You can also use zipPay to order meals straight away and pay later, with no interest! For more information, please visit: https://www.fivepointfour.com.au/p-57-zippay-option.html



When you place your first order using a VISA, Master Card or AMEX debit/ credit card, or PayPal, your order payment will becharged at the checkout.

 If you have selected a recurring delivery schedule then the ongoing payments will be  charged when your area’s cut off time is reached each week/ fortnight/month.

If you have selected Zippay as your preferred payment option one of our friendly team will contact you to finalise the process within 24 hours of registration. 

If you have made a payment for your order and need to skip the delivery for any reason beforethe cut off, you can do so simply through your account and a credit will remain until you choose to place another order.

If it is after the cut off you will need to contact the team on 1300 343 656 or admin@fivepointfour.com.au. 

That’s totally up to you! You can order a box of meals to be delivered weekly, fortnightly, monthly or just once off as you need them.

For best results,we recommend ordering the meal plans weekly and using our easy to follow meal plans.

It is important to ensure sufficient funds are available in your nominated bank account for a successful payment. 

If a payment dishonours you will receive an email notification and will have a short time frame to contact 5.4 admin team on 1300 343 656 or admin@fivepointfour.com.au to rectify your dishonoured payment.  

We will attempt to contact you, however if we do not receive a response this will affect your delivery for that week and you will need to contact us to organise an alternate solution.

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