FREQUENTLY ASKED QUESTIONS

Here's some questions we frequently get asked. If you don't find the answer you're after, please contact us on 1300 343 656 and we'll get back to you promptly.

GENERAL

New South Wales
Sydney and surrounding suburbs Monday Midnight (12am)
Newcastle, Wollongong, Central Coast & Southern Highlands Monday Midnight (12am)
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Tuesday Midnight (12am)
Rockhampton and Gladstone Monday Midnight (12am)
Mackay and surrounding suburbs Monday Midnight (12am)
Townsville and surrounding suburbs Monday Midnight (12am)
Victoria
Melbourne, Geelong, Bendigo & Ballarat Sunday Midnight (12am)
Western Australia
Perth and surrounding suburbs Wednesday Midnight (12am)
Northern Territory
Darwin and surrounding suburbs Tuesday Midnight (12am)
Australian Capital Territory
Canberra and surrounding suburbs Monday Midnight (12am)

Our meals are designed and cooked with the highest quality ingredients. In some cases, components of meals include lactose, soy, gluten, nuts and potential other allergens. With this in mind, we do not use any seafood and use only free range/hormone free chicken.

PREPARATION

Meals are cooked and prepared by qualified chefs and catering staff within a fully certified kitchen.

Meals are blast chilled, sealed frozen and delivered. Cooking is therefore not necessary, just reheating.

Meals should be stored in a freezer (please check expiry date).

Meals can be kept up to 12 months frozen please check expiry date however, as meal plans are designed and delivered weekly.

If you don’t have a microwave, we recommend that meals be taken out of the freezer a day in advance, and left in the fridge to defrost. You can then place the meal contents in an oven proof dish and reheat in the oven. Be sure to remove all packaging.

Meals do not require any condiments or other ingredients. We try our best to keep all meals clean and low in excess sauce/sodium/sugar/fats.

HEALTHY EATING

Active Meals can be eaten whilst pregnant and breastfeeding, however our Low Carb Plans are not recommended. ALWAYS consult your physician or current doctor before undertaking any program or supplementation.

Alcohol is a personal choice and we understand the temptation. With this is mind we recommend you cut down or cut out alcohol use during the program, as well as soft drinks.

At FivePointFour we try to make meals specific to your lifestyle and detailed goals. Try to consume all meals to reach goals more effectively.

Yes, meal plans are designed to help you reach your goals. It’s not unrealistic to expect you to eat 4 times a day.

DELIVERY

We have no lock in contracts. Orders can be cancelled or put on hold anytime up to Friday 3pm the week prior to your next scheduled payment, please email admin@fivepointfour.com.au

New South Wales
Sydney and surrounding suburbs Thursday (8am- 6pm)
Newcastle, Wollongong, Central Coast & Southern Highlands Saturday (12am - 7am)
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Thursday (8am- 6pm)
Rockhampton and Gladstone Thursday (8am- 6pm)
Mackay and surrounding suburbs Friday (8am-6pm)
Townsville and surrounding suburbs Friday (8am-6pm)
Victoria
Melbourne, Geelong, Bendigo & Ballarat Thursday (8am- 6pm)
Western Australia
Perth and surrounding suburbs Saturday (2pm - 9pm)
Northern Territory
Darwin and surrounding suburbs Friday (3pm-9pm)
Australian Capital Territory
Canberra and surrounding suburbs Saturday (12am - 7am)

Food couriers will deliver all meals to the address listed on Thursdays (metro areas). If meals are not delivered for any reason please email us at admin@fivepointfour.com.au. *

*Please wait until after 6pm, as sometimes meals can arrive between 5-6pm

The food is delivered in a health certified polystyrene container, complete with ice packs to ensure meals are always frozen and can be left in a shaded spot for up to 8 hours. You can specify a secure area where you would like your delivery to be left when you place your order.

Should your meals arrive DEFROSTED please report this to us immediately. Do not eat these meals.

Meals should be stored away in your freezer no later than 7pm on delivery day. Keep frozen - store at or below -18ºC for up to 3 months (please make note of the expiry date on your meals). If thawed, keep refrigerated below 4ºC for no longer than 2 days.

PAYMENT

You can pay for your meals with your VISA, Master Card, AMEX debit/credit cards or via PayPal. Please be assured that all payments are processed via a secure and verified system called BrainTree.
A minimal processing charge of 1.8% for all credit cards and 4.4% for AMEX cards will be applicable.

You can also use zipPay to order meals straight away and pay later, with no interest! For more information, please visit: https://www.fivepointfour.com.au/p-57-zippay-option.html

New South Wales
Sydney and surrounding suburbs Tuesday 8am
Newcastle, Wollongong, Central Coast & Southern Highlands Tuesday 8am
Queensland
Brisbane, Gold Coast (inc. Tweed Heads), Sunshine Coast, Ipswich, Toowoomba Wednesday 8am
Rockhampton and Gladstone Tuesday 8am
Mackay and surrounding suburbs Tuesday 8am
Townsville and surrounding suburbs Tuesday 8am
Victoria
Melbourne, Geelong, Bendigo & Ballarat Monday 8am
Western Australia
Perth and surrounding suburbs Thursday 8am
Northern Territory
Darwin and surrounding suburbs Wednesday 8am
Australian Capital Territory
Canberra and surrounding suburbs Tuesday 8am

We require at least one week's formal notice for cancellations as we cook your meals one week in advance. In order to keep our food waste print down, we cook to exact numbers so we ask that you receive the one final box of meals we have cooked for you as your last order. Please let us know by Friday, 3pm, the week prior to your last delivery. Once you’re signed up, meals will arrive based on your nominated plan (weekly or fortnightly). If you wish to cease your meal delivery, you must cancel your plan via the termination policy guidelines.

We are designed to be an ongoing wellness program; therefore, payments and weekly meal (or fortnightly based on your meal plan preference) deliveries process automatically until cancellation or suspension of account is made by you. Please note, your first payment will be made the Tuesday following your order confirmation.

Ezidebit will process your payment again at 2pm the following day.  If this dishonours again 5.4 admin staff will be in touch via phone 1300 343 656 or admin@fivepointfour.com.au.  If there is no response your meals will be put on hold until we hear from you. Ezidebit processes all transactions week to week. Please ensure that there is sufficient funds in your nominated account as Ezidebit will incur a daily charge of $9.90 if payments are declined.

Please Note: FivePointFour does not receive this fee as Ezidebit is responsible for payments.

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