TERMINATION POLICY

HOLDING YOUR ACCOUNT

If you are going away and need to put your meals onhold, we require notification in writing no later than 3pm the Friday prior to your next delivery. Deliveries can be put on hold up to a 1 month period. Please send your request to hold to: admin@fivepointfour.com.au.

Any holds that exceed a 4 week period, will need to be cancelled. See our cancellation policy below for further details.

We need to be notified by the Friday 3pm before your delivery to put your account on hold. If you miss the Friday cut off, it means your meals are in preparation for Thursday's delivery. If no one will be at your address then you can nominate someone else’s address for this week to ensure that they don’t go to waste.

I HAVE A BUILD UP OF MEALS

We understand that from time to time you may not get through your meals. Simply contact us on 1300 343 656 and we can set your next delivery for when it suits you.

MY WORK COMMITMENTS MEAN I AM NOT HOME EVERY WEEK

For FIFOs and other jobs that require you to be away from home for work, we cater for you also. We can set you up with a plan that caters for when you are at home and require meals. Contact us to learn more about our flexible meals plans that fit in with your work commitments and lifestyle.

CANCELLATIONS

We have no lock in contract. Orders can be cancelled or put on hold anytime up to Friday 5pm the week prior to your next scheduled payment, please email admin@fivepointfour.com.au