TERMINATION POLICY

HOLDING YOUR ACCOUNT

If you are going away and need to put your meals onhold, we require notification in writing no later than 3pm the Friday prior to your next delivery. Deliveries can be put on hold up to a 1 month period. Please send your request to hold to: admin@fivepointfour.com.au.

Any holds that exceed a 4 week period, will need to be cancelled. See our cancellation policy below for further details.

We need to be notified by the Friday 3pm before your delivery to put your account on hold. If you miss the Friday cut off, it means your meals are in preparation for Thursday's delivery. If no one will be at your address then you can nominate someone else’s address for this week to ensure that they don’t go to waste.

I NEED TO HOLD BUT I WANNA KEEP MY FIXED PRICE!

There is a lovely way around this; you can nominate your boxes to a different address and give friends or family some 5.4 love while you are away!

I HAVE A BUILD UP OF MEALS

If you have been on our meals for 2 or more months, we offer these loyal customers the option to go onto short-term fortnightly deliveries. We understand that from time to time you may not get through your meals. Simply contact us on 1300 343 656 and we can set your next months deliveries to fortnightly so you can catchup.

MY WORK COMMITMENTS MEAN I AM NOT HOME EVERY WEEK

For FIFOs and other jobs that require you to be away from home for work, we cater for you also. We can set you up with a plan that caters for when you are at home and require meals. Contact us to learn more about our flexible meals plans that fit in with your work commitments and lifestyle.

CANCELLATIONS

Our fresh ingredients are ordered 2 weeks in advance and our meals are cooked a week in advance. In order to keep our food waste print down, we cook to exact numbers. To cancel your subscription, please email admin@fivepointfour.com.au from which time you will have 1 final payment and delivery. Thank you for helping us in our commitment to reduce our food waste footprint.